Returns & Refunds

At Avowal 119, every piece is created with intention and meaning. Because our OTOT pieces are custom-made, our return policy reflects the personalized nature of our products.


Returns

Due to the custom nature of Avowal 119 pieces, all orders are final sale and cannot be returned or exchanged.
However, if your item arrives damaged or defective, please contact us within 7 days of delivery so we can review the issue and make it right. 

To request assistance, please email: contact@avowal119.com
Please include:
    •    Your order number
    •    A brief description of the issue
    •    Photos of the item

Refunds

If an item arrives damaged or defective and a refund is approved, it will be processed to the original payment method within 5–10 business days after approval. Shipping costs are non-refundable.

Exchanges

Because each OTOT piece is custom-made, we do not offer exchanges. Please review your order carefully before completing your purchase.

Order Cancellations

Orders may be canceled within 12 hours of purchase if production has not yet begun. 

If you have any questions about your order, please contact us at:
contact@avowal119.com